The carrier's liability begins when cargo is loaded onto its equipment at the origin and continues until delivery at the destination or intermediate stop-off. Liability for cargo damage, loss, or theft is governed by the Carmack Amendment and is limited to $0.50 per pound, with a maximum liability cap of $250,000 per occurrence, unless otherwise agreed. Claims for cargo loss or damage must be submitted within nine months of delivery or the expected delivery date. The carrier is not liable for consequential, special, or indirect damages, including lost profits or loss of business opportunity.
In the event of a crossed shipment, defined as goods being routed to the wrong destination due to labeling, documentation, or handling errors, the carrier’s liability is limited to $1.00 per pound for damages and costs incurred, with a maximum liability cap of $5,000 per occurrence, provided the error was the carrier’s responsibility. The carrier is not liable for crossed shipments caused by incorrect information provided by the client or a third party. Both parties agree to cooperate to resolve such incidents efficiently.
Drivers are not authorized to amend terms in the bill of lading, which serves only as a receipt for the shipment. The carrier is not liable for acts of force majeure, hijacking, or theft involving unlawful acts. Additionally, the carrier assumes no liability for damages to equipment unless both parties agree on responsibility following prompt notification and documentation of the issue. No claims will be paid where required documentation and deadlines are not met.