Privacy Policy

Last Updated: July 17, 2026

1. Introduction

Griley Air Freight (“Company”, “we”, “our”, or “us”) operates a transportation management and dispatch platform used to coordinate shipments, drivers, and internal employee communications.

This Privacy Policy explains how we collect, use, and protect information when you use our services.

2. Information We Collect

Employee & User Information
  • Name
  • Phone number (work-issued or voluntarily provided personal number)
  • Email address
  • Company or department affiliation
Communication Data
  • SMS message content
  • Message delivery status and timestamps
  • Call logs and recordings, if voice services are used
Operational & Device Data
  • GPS/location data related to dispatch operations
  • Device identifiers (e.g., telematics or fleet tracking devices)
  • System usage logs

3. How We Use Information

We use collected information strictly for internal operational purposes, including:

  • Sending dispatch instructions and job updates to employees
  • Notifying drivers of pickup, delivery, and route changes
  • Sending timesheet-related notifications and reminders
  • Sending clock-in and clock-out reminders
  • Sending meal break compliance notifications (e.g., before 5th hour alerts)
  • Notifying employees of missed breaks or required timecard corrections
  • Providing shift, scheduling, and operational alerts
  • Communicating with employees for operational coordination
  • Monitoring and improving logistics operations and system performance

We do not use SMS or communication data for marketing or promotional messaging.

4. SMS and Communication Services

We use Twilio as a third-party communications provider to send and receive SMS messages and, where applicable, voice communications.

By using our services, you acknowledge that:

  • Phone numbers, message content, and communication metadata may be processed by Twilio
  • Twilio acts as a service provider on our behalf
  • Data is handled in accordance with Twilio’s privacy and security practices

5. Consent to Receive Messages

Employees may receive SMS messages on company-issued devices or on personal devices if they choose to provide their personal phone number.

By providing a phone number (including a personal number), employees consent to receive work-related, transactional SMS messages, including:

  • Dispatch and job assignment notifications
  • Timesheet reminders and alerts
  • Clock-in / clock-out notifications
  • Meal break reminders and compliance alerts
  • Operational and scheduling updates
Opt-Out

Employees may opt out of SMS communications at any time by replying STOP to any message.

Note: Opting out may impact the ability to receive critical work-related updates. Employees using personal devices may alternatively request removal of their personal number through internal administrative channels.

6. Data Sharing

We may share information only with trusted service providers necessary to operate our platform, including:

  • Communication providers, such as Twilio
  • Cloud infrastructure and hosting providers
  • Software and security service providers

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, understand website traffic, and support business development. This may include analytics tools such as Google Analytics and business visitor-identification tools such as Apollo.io, which may collect information such as IP address, device/browser information, pages visited, and company-level website activity.

We do not sell personal information.

8. Data Retention

We retain information only as long as necessary to:

  • Operate our services
  • Maintain operational and compliance records
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, alteration, or misuse.

10. Your Rights

Depending on applicable law, individuals may have the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of information, subject to legal requirements

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Griley Air Freight
Email: [email protected]